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Soulful Coffee Retreat | Cuetzalan, Puebla​:

Behavior Agreement + Terms and Conditions 

1. Our Contract

By booking a Soulful Coffee Retreat, you agree to the terms and conditions outlined on this page. Your booking is not confirmed until we receive your deposit and you receive a confirmation email from us.

 

2. Reservations & Payments

To secure your spot, a non-refundable deposit of $1,000 USD is required at the time of booking.

You may choose between full payment or our flexible 20 / 40 / 40 plan:

 

  • 20% deposit upon booking

  • 40% payment 90 days before the retreat start date

  • 40% final payment 60 days before the retreat start date

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Early bird pricing is available for a limited time and guarantees your place at a reduced rate.​

 

3. Cancellations & Refund Policy

  • Until March 17, 2026 (more than 90 days before retreat start): If paid in full, 100% of the remaining balance will be refunded (excluding the deposit).

  • March 18 – April 16, 2026 (60–90 days before retreat): If paid in full, 40% of the remaining balance will be refunded (excluding the deposit).

  • After April 16, 2026 (less than 60 days before retreat): No refunds are available.

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If you cancel within 60 days, do not arrive, or depart early for any reason, no credit or refund will be issued.

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4. Passports & Visas

Participants are responsible for ensuring their passports, visas, and travel documents are valid and up to date.

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5. Liability & Assumption of Risk

Participants acknowledge that travel involves inherent risks. By joining the retreat, you accept responsibility for your personal health, safety, and belongings.

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6. Behavior & Conduct

We foster a welcoming, respectful, and inclusive retreat environment.

Participants are expected to:

  • Treat others and local communities with kindness and respect

  • Participate in activities mindfully and responsibly

  • Follow retreat guidelines and facilitator instructions

    Disruptive behavior may result in dismissal from the retreat without refund.

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7. Program Changes & Optional Activities

We reserve the right to make necessary changes to itineraries, schedules, or accommodations due to weather, safety, or unforeseen circumstances. Optional activities are not included in the retreat price.

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8. Marketing & Photography

During the retreat, we may take photos and videos for promotional use. By attending, you grant permission to use your image in our media unless you opt out in writing before the retreat begins.

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9. Applicable Law & Dispute Resolution

This agreement is governed by the laws of California, USA. Any disputes will be resolved through mediation and, if necessary, binding arbitration.

 

 

​Return to Soulful Coffee Retreat Page

Please know that in order to reserve a spot in an upcoming eco tour retreat, or join a waitlist you will have to fill out a form below that includes: 

  • The Conduct and Behavior Agreement 

  • Terms and Conditions (Our Contract) 

  • A non-refundable $1,000 deposit that will hold your space

This agreement ensures that everyone who joins us is dedicated to maintaining the high standards of attitude and participation that make our retreats exceptional.

As soon as you fully reserve your spot, our staff will contact you in 48 hours to provide you with more information about the trip.

Please Read and Answer Mindfully, Thank You So Much.

Can't wait to meet you or see you again!

Gabriela

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Which retreat are you signing up for?

Conduct Expectations:

Participants in the Cuetzalan Coffee Retreat and Eco Tour | Uxmal Cacao Retreat and Eco Tour are expected to:

  • Fully engage in all activities to the best of their ability.

  • Adhere to all program guidelines.

  • Demonstrate behavior that is polite, compassionate, and respectful at all times.

Positive behavior is fundamental to creating a high-quality experience and ensuring the safety and well-being of all participants. We emphasize values such as trustworthiness, respect, responsibility, fairness, caring, and good citizenship. Our primary goal is to provide a safe, secure environment where everyone can thrive.


Core Values:

To help us understand your alignment with our retreat’s values, please answer the following questions:

  1. Compassion:

2. Diversity, Equity, and Inclusion:

Rules and Responsibilities:

I understand that I may be sent home at my own expense without a refund for:

  • Theft: Absolutely no stealing or borrowing without prior permission.

  • Vandalism: I am responsible for repair costs for any damages incurred to property.

  • Illegal Activity: The use of illegal drugs (including marijuana), excessive abuse of alcohol, and other such offenses are strictly prohibited. Those engaged in illegal activities will be turned over to the proper authorities.

  • Disruptive Behavior: Emotional outbursts, yelling, screaming, crying, incessant complaining, or displaying dissatisfaction in anger or rage is prohibited.

  • Bullying: Teasing, hurting, or bullying anyone, or using language, gestures, or actions that harm others is not tolerated. Disciplinary action will vary based on the degree of the offense and will be determined by the program hosts and staff. This may result in dismissal from the program at your own expense.

  • Inappropriate Sexual Behavior: Any behavior that violates the rights of others, particularly when disrespectful regarding a person’s gender, race, age, sexual orientation, religion, national origin, disability, or appearance, is prohibited.

I am responsible for:

  • Personal Belongings: Keeping track of my belongings. Valuables, such as expensive jewelry and electronic devices, should be left at home. Program hosts, staff, or other participants are not responsible for any lost or missing items.

  • Luggage: Carrying my own luggage. Program hosts, staff, or other participants are not responsible for carrying my luggage.

  • Dress Code: Dressing comfortably and casually, yet neatly, appropriately, and respectfully according to each occasion. Failure to do so may result in being kindly asked to change clothes.

  • Observing Retreat Center Rules: Violators of poor behavior will be sent home at their own expense without a refund.


These rules are NOT subject to interpretation, and each program participant is expected to follow them without exception.

I have read Terms and Conditions (Our Contract)

To reserve your spot fully:

  • A non-refundable $1,000 deposit will hold your space.​

  • Our staff will contact you within 48 hours to provide you with more information about the trip and a deposit link.

  • We are looking for commited and conscious travelers.

  • Flexible payments available, follow the steps on top of the page of contact us.

Agreement:

By signing this form, I agree to uphold the values, rules, and responsibilities outlined above and commit to contributing to a positive and inclusive environment during the retreat.

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©2025 Suddha Prem by Gabriela Rocha Caballero

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